Support

Straight answers about how TV Studio One works.

Getting Started

Which devices does TV Studio One run on?

TV Studio One requires iOS 17 or later. It runs on iPhone and iPad. A Mac Catalyst build is on the roadmap.

Do I need to sign up or create an account?

No. There is no account, no sign-in, and no email registration. Open the app and the UK Freeview schedule loads automatically.

Why are some currently airing programmes missing?

TV Studio One only shows what its broadcaster reports in the EPG. If a programme isn't listed, it's almost always because the broadcaster hasn't published it. Pull down on the schedule to force a refresh.

Using the Tabs

What's the difference between the six tabs?

Sports: live sporting events and sports-radio output. Movies: feature films and made-for-TV movies. Faith: religious channels, worship, and faith-themed programming. Talk: chat shows, panel shows, and sports-talk shows. Custom: everything else, sortable by twelve content genres in Settings. Favourites: heart a title and every future airing appears here — across days, channels and repeats.

A programme is in the wrong tab. How do I fix it?

Tap the programme to open Programme Details, then tap Reclassify. Pick the genre you'd prefer, and your choice is remembered permanently. You can revert to automatic at any time from the same menu.

How do I get my subscription channels (Sky, TNT, etc.) to appear?

Open Settings (the gear icon in the top right). Enable the services you subscribe to under Subscription Services. Their channels will then appear in every tab alongside Freeview channels.

Reminders

How do reminders work?

Tap the bell icon on any programme that hasn't started yet. TV Studio One schedules a local iOS notification ten minutes before the programme begins. Tap the bell again to cancel.

Why doesn't the bell appear on some programmes?

The bell only shows when there's still time to set a useful reminder — i.e. when the programme is more than ten minutes from starting. Already-aired programmes and imminent ones don't show one.

I missed a notification. What happened?

Check Settings → Notifications → TV Studio One on your device. The first time you set a reminder, iOS asks for permission; if you decline, no notifications can be delivered until you turn permission back on in iOS Settings.

AI Classification

Do I need an AI API key to use the app?

No. TV Studio One works fully without one — it falls back to heuristic detection. An API key simply improves classification accuracy for unusual or ambiguous programmes.

Which AI providers are supported?

You can add your own key for Anthropic (Claude), OpenAI (GPT), or Google (Gemini). All three offer pay-as-you-go pricing. Get keys at console.anthropic.com, platform.openai.com, or aistudio.google.com.

How much does AI classification cost in practice?

Approximately 1–5 pence per day. Each programme title is sent only once and cached permanently on your device, so cost is bounded by the size of the daily schedule and shrinks over time as the cache fills.

How do I remove my API key?

Go to Settings and clear your key there. It is removed from the iOS Keychain immediately. You can also revoke it at the source in your provider's console.

Live Sports Scores

How do I see a live scorecard?

Open a live sporting event and tap Live scorecard. Team sports show the current score; ranked sports like Formula 1 and golf show a leaderboard. Pull Refresh for the latest. The free version reads scores via AI web search — accurate to when you open or refresh.

What is Premium Live Data?

Optional. Add your own key for a sports-data provider (Settings → Premium Live Data) for a faster, real live feed. API-Sports has a free tier that covers live football and Formula 1. Use "Test connection" to confirm your key works. Any sport not yet served by a premium provider falls back to the free AI scorecard automatically.

Does the app show betting odds?

No. TV Studio One only ever shows scores, results and leaderboards — never betting odds or gambling information, by design.

Privacy & Data

What data do you collect?

None. We have no servers, accounts, analytics or tracking. See our Privacy Policy for exactly what leaves your device when you use the optional AI and live-score features.

Where does the schedule come from?

The public UK Freeview schedule from community sources — the DP247 Freeview-EPG project and epgshare01 — fetched anonymously with no identifier or location data.

Still need help?

Send us an email and we'll get back to you as quickly as we can.